After four years since her first encounter with a Family Educator, a mother reaches out for help again to help ensure her two children and a brand new baby are developing in a healthy way. As chance would have it, she is working with the same Family Educator. She shares, "I was so glad to hear you were the person I would get to see. The first time we met at the hospital, you helped me with breastfeeding questions and how to use the car seat safely. You gave me all that, but most importantly you gave me your contact information. You told me I could call you with any questions I had. That was over four years ago, and I still have all of that in my child's keepsake box."